[Q] Spam Reader interface disappears when I close and then restart MS Outlook during the same Windows session and appears again only if I reboot the computer. What could be the reason?
[A] Apparently, you use Microsoft ActiveSync, which prevents complete closure of Microsoft Outlook.
You can check this in the following way. Close Outlook and then open Task Manager Window
(Ctrl + Shift + Esc). If you find "OUTLOOK.EXE" in the list of processes on the Processes
tab of Task Manager this means that MS Outlook is not closed. Spam Reader will appear on the
next start of Microsoft Outlook if you terminate the process "OUTLOOK.EXE".
You can also take your PDA out of the cradle before closing Outlook then ActiveSync will not prevent the complete closure.
[Q] I’d like to look through the filtered spam messages from time to time. Are they not deleted? Where can I find them?
[A]All the filtered out messages are stored in Spam folder. You can find Spam folder location on General tab of the program options. Spam Reader never automatically deletes messages in this folder so you can check them whenever you want.
[Q] I have successfully installed Spam Reader on my computer but after the installation I cannot find Spam Reader Menu (or Toolbar). What should I do to make Spam Reader interface appears?
[A] If you cannot see Spam Reader interface components you can do the following steps:
• In Microsoft Outlook "Tools"; menu click "Options"; and you will see "Options" dialog.
• On "Other" tab of "Options" dialog click "Advanced Options..." button.
• On the displayed "Advanced Options" dialog click "COM Add-Ins..." button. The following "COM Add-Ins" dialog will appear.
• In the list of available add-ins select "Spam Reader" and click "Remove" button.
• On "Advanced Options" dialog click "Add-In Manager..." button. The following dialog will appear.
• In the list of add-ins unmark "Spam Reader" checkbox and click "OK"
• Close and restart Outlook.
• Open (as above) "COM Add-Ins" dialog and click "Add..." button
• Select C:/Program Files/Spam Reader/spamreader.dll and click "OK". Spam Reader add-in will be added to the list of Microsoft Outlook add-ins.
• Mark "Spam Reader" checkbox in the list of available add-ins and click "OK".
[Q] When I try to mark Spam Reader checkbox in "COM Add-Ins" dialog, marking always disappears after clicking "OK". What should I do to start using Spam Reader?
[A] Microsoft Outlook is very likely set not to trust plug-ins. You can ask your Administrator to set the computer to trust Spam Reader, or you can manually change this policy -
you should open the key "HKEY_CURRENT_USER/Software/Microsoft/Office/11.0/Outlook/Security"
( or "HKEY_CURRENT_USER/Software/Microsoft/Office/10.0/Outlook/Security" for Outlook XP users)
and set the "DontTrustInstalledFiles" value to 0.
[Q] Spam Reader doesn't automatically filter out spam messages on Microsoft Exchange account.
But when I check these messages using "Test Message" button, Spam Reader recognizes spam.
[A] Apparently, you use Microsoft Exchange in Cached Mode. In this case, Spam Reader simply doesn't receive notifications about incoming messages. You need to switch off Cache Mode.
[Q] How can I completely remove Spam Reader from my computer?
[A] To remove Spam Reader from your computer completely manually your should do the following operations:
• Close Microsoft Outlook;
• Delete all the files in ".../Program Files/Spam Reader" folder;
• Delete the following keys from the registry:
HKEY_CURRENT_USER/Software/LuxContinent/Spam Reader,
HKEY_LOCAL_MACHINE/Software/LuxContinent/Spam Reader.
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